Frequently Asked Questions
Everything you need to know about shopping with Good Neighbour.
What is your shipping policy?
We offer standard and expedited shipping on all orders. Standard shipping typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days. International shipping times vary by location.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Where are your clothes manufactured?
At Good Neighbour, we prioritize ethical production. Our garments are manufactured in certified factories that ensure fair wages and safe working conditions for all craftspeople.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the 'Fit Notes' section for item-specific advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Afterpay.
Are your materials sustainable?
We are committed to the planet. A significant portion of our collection is made from organic cotton, recycled polyester, and Tencel to minimize our environmental footprint.